Frequently Asked Questions
All your questions about 399pet answered here
From opening an account and depositing via bKash to bonuses, slots and responsible gaming — you will find answers to all your questions on this page.
Welcome to 399pet! This FAQ page is made for players in Bangladesh, where we have provided detailed answers to the most frequently asked questions. From account registration to transactions via bKash and Nagad, welcome bonus conditions, cricket betting, slots gameplay and safe play guidelines — everything is here. If you cannot find the answer to your question here, contact our 24/7 Bengali live chat support.
Account and Registration
Deposits and Withdrawals
Games and Rules
Bonuses and Promotions
Security and Responsible Gaming
Account and Registration
Questions about account and registration
To open an account at 399pet you need an active mobile number and an email address. You will need to provide your name, mobile number, password and date of birth in the registration form. Please note that only those aged 21 or above may open an account. Complete the registration with accurate information, as identity verification may be required at the time of withdrawal.
No, only one account per person is allowed at 399pet. Creating multiple accounts may result in all of them being permanently closed and all balances being forfeited. Use your real mobile number and keep only one account.
Go to the login page and click the "Forgot Password" option. Enter your registered mobile number or email address and you will receive a verification code. Use that code to create a new password. If you have any trouble with this process, our 24/7 live chat is available to help.
First make sure you have entered your mobile number and password correctly. Clear your browser cache and cookies and try again. If the problem persists, try a different browser or device. If you still have trouble, email [email protected] or contact us via live chat.
After logging in you can update some details yourself from the account settings. However, for important information such as your name and date of birth, you may need to go through an identity verification process. Contact the support team for help with this.
Deposits and Withdrawals
Questions about deposits and withdrawals
Deposits from bKash to 399pet are generally instant — in most cases the balance updates within a few seconds to a few minutes at most. If there is an unusual delay, contact live chat with your transaction reference number. The minimum deposit amount is ৳100.
Yes, Nagad is one of the approved payment methods at 399pet. Just like bKash, deposits via Nagad are nearly instant. Use the correct account number and PIN on the payment page, and save the transaction ID once the transfer is complete.
The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) is ৳100. The minimum withdrawal amount is ৳500. Withdrawals below this amount are not possible, so make sure your balance is sufficient before requesting a withdrawal.
Withdrawals at 399pet are generally completed within 5 to 30 minutes. bKash, Nagad and Rocket are usually the fastest. Bank transfers may take a little longer. Please be patient while a withdrawal is being processed — if it takes more than 30 minutes, contact support.
399pet does not deduct any additional charges of its own. However, bKash, Nagad or your bank may apply their own service charges — this depends entirely on the respective payment provider's policies. Check the fee policy of your payment app before making a transaction.
Select the Rocket or Upay option on the 399pet payment page. Send the specified amount to the indicated 399pet payment number from your Rocket or Upay app. Copy the transaction ID and submit it in the payment form. The balance usually updates within a few minutes.
Games and Rules
Questions about games and rules
You can bet on BPL and various other international tournaments in the cricket betting section of 399pet. A "Pre-Match" option is available before the match starts, and a "Live Betting" option is available for ongoing matches. Choose your preferred team or player and set your bet amount. Winnings will be added according to the odds.
RTP (Return to Player) is a theoretical percentage indicating how much of total wagers a game returns over the long term. For example, if the RTP is 96%, there is theoretically a chance of getting ৳96 back on a ৳100 bet. However, this is a long-term average and results in a single session may vary. All games at 399pet ensure fair play through verified testing.
Yes, 399pet is fully mobile-friendly. All games can be played smoothly on both Android and iOS devices via a mobile browser (Chrome, Firefox, Safari). There is no need to download a separate app — just visit the site from your browser and enjoy the full experience.
The live casino section at 399pet offers games with dealers in various languages. Some game tables may have Bengali-speaking dealers. Check the language and rules of the table before joining a live game. All customer support on the site is available entirely in Bengali.
If the connection drops, your session state is saved in most slots and games. Once you reconnect, you can continue from where you left off. For live games or ongoing bets, however, the outcome will be determined by the server's record, which is always impartial and accurate.
Bonuses and Promotions
Questions about bonuses and promotions
New members at 399pet receive up to a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 earns a ৳1,200 bonus, bringing the total balance to ৳2,200. To receive the bonus, activate the bonus offer before making your first deposit. A 10x wagering requirement applies to the bonus.
A wagering requirement (or betting condition) means you must place a total specified amount in bets before you can withdraw bonus funds. For the 399pet welcome bonus this requirement is 10x — meaning if you receive a ৳1,200 bonus, you must place a total of ৳12,000 in bets before withdrawing. Once this condition is met, your winnings can be withdrawn.
399pet's VIP program has 4 tiers: Bronze, Silver, Gold and Platinum. There is no need to sign up separately — the more you play, the higher tier you reach. Each tier earns a weekly cashback: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum.
Yes, 399pet runs weekly cashback, reload bonuses and special tournament offers for regular players. The higher your VIP tier, the more attractive the offers. Special seasonal promotions may also be available during occasions such as Eid or the BPL season. Check the promotions page regularly for the latest offers.
Yes, if you do not want to meet the bonus conditions or prefer to play without a bonus, you can contact the support team and they can cancel it. Keep in mind that cancelling a bonus will also cancel any winnings earned from that bonus. Discuss it with support before making a decision.
Security and Responsible Gaming
Questions about security and responsible gaming
Yes, 399pet uses SSL encryption technology to keep all personal and financial information secure. Your data is not sold or shared with third parties. Read our privacy policy page for more details.
399pet places the highest importance on responsible gaming. You can set deposit limits, session time limits and a Self-Exclusion option. If you are having trouble controlling your level of play, contact support. Visit our responsible gaming page for more details.
Self-Exclusion is an option where you can block access to your own account for a set period or permanently. To activate this option, contact 399pet via live chat or email. You will not be able to log in until the self-exclusion period has ended.
Yes, 399pet strictly follows a 21+ age policy. You must provide your date of birth during registration, and a national ID card or birth certificate may be requested for large withdrawals or suspicious activity. Accounts belonging to minors will be permanently closed.
If you notice unfamiliar transactions or unauthorized logins on your account, change your password immediately and notify 399pet support. Our security team will investigate promptly and secure the account if necessary. Always use a unique password and never share your login details with anyone.
No, all 399pet customer support is available entirely in Bengali. Every member of our 24/7 live chat support team is a Bengali speaker, so you can easily describe your issue and get a solution in your own language. You can also contact us by email in Bengali.
Still have questions?
Our expert support team is by your side 24/7 in Bengali. Chat with us right now on live chat or reach us by email.