399pet Responsible Gaming
Enjoy the fun while staying safe. 399pet is committed to creating a secure and responsible gaming environment for players in Bangladesh.
Our Commitment
399pet believes that gaming should be an enjoyable form of entertainment — not a source of financial stress or mental anxiety. We have built a comprehensive responsible gaming framework to protect every player. Our goal is to equip you with the right tools and information so that you always stay in control.
To honor the trust of the many players across Bangladesh, we treat responsible gaming not just as a policy but as a core foundation of our platform. From setting deposit limits to self-exclusion — every step is in your interest.
Tools to Stay Safe
Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. You will not be able to deposit more than the amount you set. This limit can be reduced at any time, and a specified waiting period applies to any increase.
Time-Out
Take a temporary break for anywhere from 24 hours to 30 days. During this time you will not be able to log in to your account or make deposits. When the break ends, your account will be reactivated automatically.
Self-Exclusion
Choose a permanent self-exclusion lasting from 6 months up to 5 years. During this period your account will be completely closed and no new account can be created. The support team will assist if needed.
Set Loss Limits
Set a limit in advance on how much you can lose within a given period. Once the limit is reached, 399pet will automatically pause your gaming session temporarily.
Reality Check
Pop-up notifications are sent at regular intervals to remind you how long you have been playing and how much you have spent in total. Having accurate information makes it easier to make decisions.
24/7 Support
If you feel any concern about gaming, contact our Bengali live chat support at any time. Experienced agents are always ready to guide you in the right direction.
Warning Signs of Problematic Gaming
If any of the following signs appear in yourself or someone you know, it is important to take action right away.
- Repeatedly placing larger bets to try to recover lost money.
- Lying to family or friends about gaming.
- Continuing to game while neglecting everyday responsibilities.
- Repeatedly failing when trying to stop gaming.
- Turning to gaming to relieve emotional distress or loneliness.
- Borrowing or taking loans to fund gaming.
- Feeling restless or irritable when not gaming.
Are you losing control?
If you feel that gaming is having a negative impact on your life, take action without delay.
- Contact our live chat right away.
- Activate self-exclusion or a time-out from your account.
- Talk to a family member or a trusted friend.
- Write to our support email: [email protected]
Protection of Minors
399pet strictly follows a 21+ age policy. Age verification is mandatory at the time of account registration. Parents and guardians are asked to keep account information secure from children and to use family filter software where needed.
How to Use the Protection Tools
Log in to your account
Go to the 399pet login page and enter your username and password to access your account. All responsible gaming tools are available in Account Settings.
Open Account Settings
Click the profile icon at the top right of the dashboard and go to the "Responsible Gaming" or "Protection Settings" section.
Choose your preferred limits
Deposit limits, loss limits, time limits, or session reminders — activate one or more options according to your needs. Every change takes effect immediately.
Activate self-exclusion or a time-out (if needed)
If you feel you need a break, select your preferred duration under the "Time-Out" option. For long-term issues, activate self-exclusion — once active, your account is locked automatically.
Get support
If you need help with any step, contact our 24/7 Bengali live chat. Our team will assist you in using the tools.
Core Principles of Responsible Gaming
Play for entertainment
Always treat gaming as a form of entertainment — not a source of income. Set a financial budget and a time limit before each session.
Maintain balance
Gaming is one part of life, not all of it. Give family, friends, work, and health your highest priority. Make sure gaming does not harm these relationships.
Play with knowledge
Understand the rules thoroughly before taking part in any game. Have a clear understanding of RTP, bonus terms, and wagering requirements.
Budget planning advice
Before you start gaming, decide the maximum amount you are prepared to spend. The minimum deposit at 399pet is just ৳100, so it is possible to start small. Avoid placing larger bets in the hope of recovering lost money — this is one of the main signs of problematic behavior.
Track your gaming expenses every week or month. Use our loss limit feature when needed, which will automatically keep your budget in check.
Time management tips
Avoid long sessions. Build a habit of taking a break once every hour. Avoid gaming before sleep or when you are tired, as decision-making ability is weaker at those times.
Keep our Reality Check feature active — it will inform you of your session details at set intervals and help you make informed decisions.
Common Questions & Answers
Enjoy Safely
the Best Games at 399pet
Follow responsible gaming guidelines and join your favorite game today.
Whatever your question, we are always here for you.