399pet Privacy Policy
Keeping your personal information completely secure is our top priority. In this policy we explain in detail how your information is collected, used, and protected.
Introduction and Overview
399pet ("we", "us", or "platform") operates a premium online gaming service for Bangladeshi users. We are fully committed to protecting the privacy of your personal information while you use our website https://399pet.lat.
This privacy policy ("policy") explains what types of information we collect, how that information is used, who it may be shared with, and what steps we take to protect your information. By using 399pet's services you consent to the terms of this policy.
This policy applies only to individuals aged 21 or older. We do not knowingly collect any information from minors.
What Information We Collect
We collect various types of information to operate our service properly. Below these are described under three main categories:
2.1 Registration and Identity Information
Information you provide when opening an account:
- Full name and date of birth
- Email address
- Bangladeshi mobile number
- National ID or passport number (for identity verification)
- Current address
2.2 Financial and Transaction Information
Information required during deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (if you use bank transfer)
- Transaction history, amounts, and dates
- Information related to deposit and withdrawal methods
2.3 Technical and Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser information and operating system
- Session information, login time, and duration
- Game play history and preferences
- Cookie and local storage data
Purpose of Data Collection
We use your information only for specific, legitimate purposes. Each purpose is clearly stated below:
Data Storage and Protection
399pet has implemented industry-standard technical and organizational measures to ensure the security of your personal information.
4.1 Encryption and Technical Security
All your information is secured with SSL/TLS encryption. Financial information is stored on encrypted servers and can only be accessed by authorized personnel. We conduct regular security audits.
4.2 Data Retention Period
We retain your information only for as long as necessary:
- Active account data: until the account is closed
- Financial transaction records: as required by law
- Technical logs: for a limited period
4.3 Data Breach Response
In the event of a data breach we will notify affected users as quickly as possible and take immediate steps to minimize harm.
Sharing Information with Third Parties
399pet does not sell or rent your personal information. However, information may be shared in specific circumstances:
5.1 Service Providers
Information may be shared on a limited basis with trusted partners for technical support, payment processing (bKash, Nagad, Rocket, Upay), and fraud prevention services. These partners are required to comply with our privacy standards.
5.2 Legal Authorities
Required information may be provided in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.
5.3 Game Providers
Our game providers including Pragmatic Play, Spribe, JILI, and PG Soft may receive limited technical information for the purpose of operating games. They are governed by their own privacy policies.
5.4 No Advertisers
We never sell or transfer your information to third parties for advertising or marketing purposes.
Cookies and Tracking Technology
399pet uses cookies and similar technologies on its website. These help improve your browsing experience and ensure the platform functions correctly.
6.1 Essential Cookies
These cookies are necessary to maintain login sessions, ensure security, and operate the core functions of the platform. Disabling them will prevent the platform from working properly.
6.2 Functional Cookies
These cookies are used to remember your preferences (such as language and game settings). They personalize your experience.
6.3 Analytics Cookies
Anonymized data is collected to analyze platform usage and improve service quality.
You can control cookies by changing your browser settings. However, please note that disabling essential cookies may disrupt some site functionality.
Your Rights
Every user registered with 399pet has the following rights regarding their personal information:
To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request within 30 days.
Protection of Children and Minors
399pet's services are strictly for individuals aged 21 or older. We do not intentionally collect any information from minors.
Age verification is mandatory at registration. If we find that a person has opened an account while under the age of 21, that account and all associated information will be deleted immediately.
If you believe a minor has accessed our platform, please contact us.
Policy Changes
399pet reserves the right to update this privacy policy from time to time. Changes may be made to this policy due to service improvements, legal changes, or the adoption of new technology.
For any significant changes we will:
- Publish the updated date on this page
- May send a notification to your registered email
- May display a notice on screen at login
If you continue using the platform after changes are made, you will be considered to have consented to the updated policy. You are advised to review this page regularly.
Other Important Matters
10.1 Legal Basis for Processing
We process your information: (a) on the basis of contractual necessity — for account management and payment processing; (b) on the basis of legal obligations — to comply with KYC and anti-money-laundering rules; (c) on the basis of legitimate interests — for fraud prevention and service improvement; and (d) on the basis of your consent — for marketing communications.
10.2 International Data Transfers
Some service providers may be located outside Bangladesh. In such cases we ensure they maintain equivalent data protection standards.
10.3 Third-Party Websites
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend reading their own policies.
10.4 Responsible Gaming and Data Use
We may monitor your gaming behavior if it appears excessive or potentially harmful. This is done to ensure responsible gaming and to protect users. For more details please visit our Responsible Gaming page.
Contact and Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. Our dedicated support team is available 24/7 in Bengali.
We are committed to responding to any privacy-related request. After receiving your request we will reply as quickly as possible, generally within 30 days.
You can contact us through the following channels:
- Email: [email protected]
- Live chat: Available 24/7 every day, in Bengali
Your privacy is our responsibility
If you have any questions about data protection or privacy, our expert team is always here for you.